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So I've been seriously disappointed with my sidekick 3, after being more than satisfied with my SK1 for a few years. Ever since I've had the Sidekick 3, it's had continuous audio problems, both on my end and for the callee, and I've gone back and forth with tmobile customer support over it. There's echos, buzzes, pops, and all sort of noise that make conversation really hard. It's like talking to someone in a noisy subway car or something.
So I call again today, this time essentially stating that I've had it with this unit, I've seen many complaints on the web about similar issues, and I want a replacement. Other folks who have had similar problems have had them resolved when the phone is replaced, so I would like to go that route.
And I'm told that Danger is finally acknowledging that there is an issue, and they are looking for a software solution. In the interim, they will NOT accept phone returns for the echo problem.
So I explain how it's not just the echo that the other party hears, but really crappy sound on my end. pops, buzzes, just really bad audio. So he puts me on hold to "research", and a few minutes comes back on and authorizes a return. But there's a catch.
Because I did not purchase a $5.99 "insurance plan" with tmobile within 14 days of buying the phone, they cannot authorize an exchange unless they receive the phone first. So essentially they expect their customers who have defective phones to go without phone for a week or however long it takes for the exchange to occur. There's no sane reason for this, except to discourage returns of defective products.
I had problems with my SK1, and they sent me a phone for the exchange beforehand. It was an easy process, and kept me satisfied with tmobile. Now that's changed. Tmobile seems to have forgotten the value of customer goodwill.
I would discourace anyone from purchasing a sidekick until danger & tmobile their their technology and their customer service issues sorted out. If you get a defective phone, and there's a reasonable chance you will, then they will try to screw you out of replacing it.
Not acceptable.
So I call again today, this time essentially stating that I've had it with this unit, I've seen many complaints on the web about similar issues, and I want a replacement. Other folks who have had similar problems have had them resolved when the phone is replaced, so I would like to go that route.
And I'm told that Danger is finally acknowledging that there is an issue, and they are looking for a software solution. In the interim, they will NOT accept phone returns for the echo problem.
So I explain how it's not just the echo that the other party hears, but really crappy sound on my end. pops, buzzes, just really bad audio. So he puts me on hold to "research", and a few minutes comes back on and authorizes a return. But there's a catch.
Because I did not purchase a $5.99 "insurance plan" with tmobile within 14 days of buying the phone, they cannot authorize an exchange unless they receive the phone first. So essentially they expect their customers who have defective phones to go without phone for a week or however long it takes for the exchange to occur. There's no sane reason for this, except to discourage returns of defective products.
I had problems with my SK1, and they sent me a phone for the exchange beforehand. It was an easy process, and kept me satisfied with tmobile. Now that's changed. Tmobile seems to have forgotten the value of customer goodwill.
I would discourace anyone from purchasing a sidekick until danger & tmobile their their technology and their customer service issues sorted out. If you get a defective phone, and there's a reasonable chance you will, then they will try to screw you out of replacing it.
Not acceptable.
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Seattle
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Re: Tmobile/danger won't replace defective Sidekick 3s
Thu, June 21, 2007 - 11:37 PMI know this comes to late but I just noticed this post. I had a similar problem with my SK3. The screen did not work as well as i would have liked.It had this wobbly appearance that made feel like I was having vision problems. I called in to T-Mobile's Customer (Lack of) Care and they gave me the run around. They fed me some line of bullshit that they would send me an over the air patch. That did not work. I called back and they kept prolonging it until I was not eligible to return the phone and cancel service.
What sucked for me was a day after I could not longer return the S(uc)k3 the Blackberry Pearl came out. They said they would do a warranty exchange, for fucks sake I had the goddamn insurance and those bastards still wouldn't help me.
I endured for 6 months with that piece of e waste. I one day just couldn't take it anymore. I wanted out. I decided that it was worth taking the loss on the phone to get out of my contract. I called t mob and told them i was moving to Gerlach, Nevada where they did not have coverage. After showing proof (so they thought) that I was moving there, I was freed from my contract.
I still have that piece of shit and but atleast i am not still paying more money those asshats at Douche Telekom (pun intended)
I recomend everyone do the same and boycott Danger and their lame assed poseur sK device until they get real with their customers. Until they make it easy for customers to exchange defective devices and own up to any glitches they should not make one penny on that shit. -
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Re: Tmobile/danger won't replace defective Sidekick 3s
Tue, September 11, 2007 - 12:02 AMA friend of mine pressed me to be a pest and write to tmob with a copy going to Danger. I mentioned how excited I was to use the device. I kept writing these letters for a few months and they relented. They sent me a replacement. I rejoined tmob and all is well. You just have to be a thorn or the lower and mid level schmucks will never do anything.
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