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Broken Help

topic posted Sun, April 18, 2004 - 9:43 PM by  Whatley
4 months, then KA-PUT. Battery won't hold a charge.
Never dropped it once. Since T-mobile doesn't have stores how do I get it serviced under warranty?

Only lasted 4 months, and I didn't even drop it. Worst quality for really cool phone I've ever owned.
posted by:
Whatley
offline Whatley
SF Bay Area
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    Re: Broken Help

    Mon, April 19, 2004 - 2:32 AM
    T-Mobile has stores all over the place. But, as with all things, the replacement process starts with a call to customer service. Call the 800 number and they'll take care of it.

    I believe that the process involves them mailing you a replacement plus a box in which to mail back the broken unit. Move your SIM card to the new device and all of your data will be restored to it.

    Call customer service.
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